Legal
What we collect, why we collect it, and what you can do about it. Written to be read, not to be survived.
Contents
inava is the trading name of ISABEL NAVA SERVICIOS DIGITALES E.I.R.L., registered in Chile (RUT 78.399.909-9). We design brand identities, brand assets and websites for founders and businesses, including clients located in the United States.
This policy explains what personal information we collect through inavastudio.com and in the course of our work, why we collect it, and what you can do about it. ISABEL NAVA SERVICIOS DIGITALES E.I.R.L. is the data controller responsible for that information.
| Detail | |
|---|---|
| Legal entity | ISABEL NAVA SERVICIOS DIGITALES E.I.R.L. · RUT 78.399.909-9 · Chile |
| Address | Barros Arana 492, oficina 78, Concepción, Región del Biobío 4030000, Chile |
| hello@inavastudio.com | |
| Phone | +56 9 3232 6400 |
We only collect information you give us, plus basic technical data your browser sends automatically. We do not buy contact lists, and we do not obtain your details from data brokers or third-party lead vendors.
| Category | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, email address, mobile phone number, company name | Forms on our site; discovery calls; email you send us |
| Project information | Goals, budget range, timeline, existing brand materials, website URLs | Enquiry and booking forms; project communications |
| Consent records | Whether you ticked the SMS or email consent box, the exact wording shown, timestamp, IP address, and page URL | Captured automatically when you submit a form |
| Billing information | Invoicing details and payment status | You, and our payment processor |
| Technical data | IP address, browser type, device type, pages viewed, referring URL | Your browser, automatically |
We do not intentionally collect sensitive categories of personal data — health, race, religion, political views, biometric or genetic data. Please don't send them to us.
We do not sell your personal information. We do not use it for automated decision-making that produces legal or similarly significant effects.
If you give us your mobile number and tick the SMS consent box on one of our forms, we may send you text messages about your enquiry, your appointments, and the service you asked about.
Mobile opt-in information and consent will not be shared with third parties or affiliates for marketing purposes.
No mobile information will be sold, rented, or shared with any third party for marketing or promotional purposes. All of the sharing categories described in section 07 of this policy expressly exclude text messaging originator opt-in data and consent; that information is never shared with any third party except the messaging provider strictly required to deliver the message you asked for.
Consent is collected on web forms hosted on our own domain. Directly beneath the phone number field sits a separate checkbox that is unchecked by default and must be ticked by you. Ticking it is never required to submit the form and is never a condition of purchasing anything from us. The checkbox reads:
"I agree to receive text messages from inava about my enquiry and appointments. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms."
With every record we store the timestamp, IP address, page URL and the exact consent wording that was displayed to you. We never add a number to our messaging list from a purchased, rented or third-party list.
| Type | Example |
|---|---|
| Confirmations | Confirming a discovery session you booked |
| Reminders | A reminder the day before your call |
| Follow-up | A proposal or answer relating to the service you enquired about |
Mobile carriers are not liable for delayed or undelivered messages.
We send two kinds of email: transactional messages relating to your enquiry, project or invoices, and optional updates you specifically subscribed to.
Every non-transactional email carries a working unsubscribe link and our postal address. Unsubscribes are processed immediately and always within 10 business days, as required by the US CAN-SPAM Act. Unsubscribing from updates does not stop essential messages about work we are actively doing for you.
We operate from Chile and many of our clients and service providers are in the United States and the European Union. Your information may therefore be stored or processed outside your country, including in the United States. Where we transfer personal data internationally we rely on appropriate safeguards, such as standard contractual clauses with our providers.
| Information | Kept for |
|---|---|
| Enquiries that don't become projects | 24 months from last contact |
| Client and project records | Duration of the engagement, then 6 years |
| Invoices and accounting records | As required by Chilean tax law |
| Consent and opt-out records | Kept indefinitely — we must be able to prove consent and to honour an opt-out permanently |
Data is encrypted in transit using TLS and at rest by our hosting providers. Access is limited to people who need it, protected by strong unique passwords and multi-factor authentication wherever a provider supports it. Passwords we store are hashed, never kept in readable form.
No system is perfectly secure. If a breach ever affects your personal data and poses a risk to you, we will notify you and the relevant authority without undue delay.
Depending on where you live you may have the right to:
Chilean residents have these rights under Law 19.628 and Law 21.719. Residents of the EU and UK have them under the GDPR. California residents have rights under the CCPA/CPRA, including the right not to be discriminated against for exercising them — and note that we do not sell or share personal information as those terms are defined there.
To exercise any right, email hello@inavastudio.com. We respond within 30 days and never charge for a first request.
Our services are for businesses and are not directed at anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
We may update this policy as our business or the law changes. The effective date at the top always reflects the current version. If a change materially affects how we use your information, we will tell you by email or by a notice on the site before it takes effect.
Questions about this policy, or about anything we hold on you:
| hello@inavastudio.com | |
| Phone | +56 9 3232 6400 |
| Post | ISABEL NAVA SERVICIOS DIGITALES E.I.R.L., Barros Arana 492, oficina 78, Concepción, Región del Biobío 4030000, Chile |
This document is provided for transparency and compliance purposes. It is not legal advice, and ISABEL NAVA SERVICIOS DIGITALES E.I.R.L. is not a law firm. Have a qualified lawyer in your jurisdiction review it before you rely on it.