Legal
The agreement between you and inava. Plain language, no traps, nothing buried.
Contents
These Terms of Service govern your use of inavastudio.com and any services you buy from ISABEL NAVA SERVICIOS DIGITALES E.I.R.L., registered in Chile (RUT 78.399.909-9), trading as inava. By using the site, submitting a form, or engaging us for work, you accept these terms.
Where you and we sign a separate proposal, statement of work or contract, that document governs anything it addresses, and these terms cover the rest.
We are a design studio. Depending on what you engage us for, our work may include brand strategy and research, brand identity and design systems, brand assets and mockups, social media sets, and the design, build and launch of websites.
We sell a complete package rather than isolated pieces, because the result depends on the whole system being implemented together. Scope and cost flex; the process does not. The single exception is an existing creative direction or logo you want to keep.
After a discovery session we issue a written proposal setting out deliverables, fees, assumptions and an indicative timeline. A proposal is valid for 30 days unless it says otherwise. Work begins once you accept it in writing and the first payment clears.
Anything not written in the proposal is out of scope. Additional work is quoted and agreed separately before we start it — we will not surprise you with an invoice.
Good work needs a working partnership. You agree to:
Delays on your side move the timeline and may affect the fee where they force us to reschedule other work.
Your proposal states how many rounds of revision are included at each stage. A round means one consolidated set of feedback, returned together.
Revisions refine the agreed direction. A change of direction after a stage has been approved, or a request outside the agreed scope, is new work — we will quote it before proceeding. If you do not respond to a deliverable within 10 business days we may treat it as approved so the project can move forward.
Timelines in a proposal are estimates made in good faith and assume prompt feedback and timely delivery of your materials. Onboarding takes under five minutes; the project itself runs to the schedule we agree.
We are not liable for delays caused by your response times, third-party providers, hosting or domain registrars, or events outside our reasonable control.
On receipt of final payment in full, we assign to you the ownership of the final deliverables created specifically for you and approved by you — your logo, brand system, designs, and the site we build for you.
We retain ownership of concepts, drafts and routes not selected; our own tools, frameworks, code libraries, templates and methods; and any pre-existing material we bring to the project. Where our pre-existing material is embedded in your deliverables, you get a perpetual, worldwide, non-exclusive licence to use it as part of them.
Fonts, stock imagery, plugins and similar assets remain the property of their licensors and are governed by their own licences. We will tell you what a deliverable depends on. Maintaining those licences is your responsibility after handover.
Until final payment is received, all rights in the work remain with us.
We may display the work in our portfolio, on social media and in proposals, and describe our role and the results achieved. If your project is confidential or under embargo, tell us in writing and we will hold it back until you release us — or permanently, if you prefer.
Either of us may end an engagement on written notice.
By giving us your email address or mobile number you agree we may contact you electronically about your enquiry, your project and your invoices.
We only send SMS to people who ticked a separate, unchecked consent box on one of our forms. Ticking it is never a condition of purchase.
Non-transactional email always carries a working unsubscribe link. Opting out of SMS or marketing email does not stop essential messages about work we are actively doing for you.
How we handle the underlying data — including our commitment that mobile opt-in information and consent are never shared with third parties or affiliates for marketing purposes — is set out in our Privacy Policy.
Our site and our work rely on third-party providers for hosting, DNS, email, messaging, scheduling and payments. Their own terms and privacy policies apply to their services. We choose them carefully but do not control them and are not responsible for their acts, outages or omissions.
Links to other websites are provided for convenience. We do not endorse them and are not responsible for their content.
We warrant that we will perform our services with reasonable skill and care, in a professional manner, and that the deliverables are our original work except for clearly identified third-party material.
Beyond that, the site and the services are provided "as is". We do not warrant that the site will be uninterrupted or error-free, and we make no guarantee of any particular commercial outcome — rankings, traffic, conversion rates, revenue or leads. Benchmarks and figures shown on our site are illustrative of past work and are not a promise of your results.
To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, lost data, or loss of business opportunity, however caused.
Our total aggregate liability arising out of or connected with an engagement is limited to the total fees you paid us for that engagement in the 12 months before the claim arose.
Nothing in these terms excludes liability that cannot be excluded by law, including liability for fraud, or for death or personal injury caused by negligence.
You agree to indemnify us against claims, damages and reasonable costs arising from material you supplied to us, from your use of the deliverables after handover in a way we did not agree, or from your breach of these terms or of any law — including the laws and carrier rules governing email and text messaging to your own contacts.
These terms are governed by the laws of the Republic of Chile. The courts of Concepción, Chile have exclusive jurisdiction over any dispute, and both parties submit to it.
Before starting proceedings, we each agree to raise the issue in writing and to spend 30 days genuinely trying to resolve it. Most problems are a conversation, not a case.
If any provision of these terms is found unenforceable, the rest remain in force.
We may update these terms from time to time. The effective date at the top always shows the current version. Changes apply to engagements entered into after they take effect; they do not retroactively change a signed proposal.
| hello@inavastudio.com | |
| Phone | +56 9 3232 6400 |
| Post | ISABEL NAVA SERVICIOS DIGITALES E.I.R.L., Barros Arana 492, oficina 78, Concepción, Región del Biobío 4030000, Chile |
This document is provided for transparency and compliance purposes. It is not legal advice, and ISABEL NAVA SERVICIOS DIGITALES E.I.R.L. is not a law firm. Have a qualified lawyer in your jurisdiction review it before you rely on it.